| At Intlbilliards.com, we want you to be happy with
your purchase. We realize that when shopping on the internet the product you
purchase may not be what you expect. We accept returns on all of our products
within 30 days of the date you receive it. Just simply contact our returns
department at info@Intlbilliards.com
and they will issue an RMA number to you for your return or exchange. All you
are responsible for is the shipping cost to return the product to us.
We cannot accept returns if the product has been opened or used.
Do not destroy or discard shipping box or packing
material until you are certain your merchandise is
correct and undamaged.
Although International Billiards packs each order
securely and carefully, we cannot guarantee that the
carrier will be as conscientious. Occasionally, merchandise
is damaged during transport. Please inspect all boxes
carefully before signing for them. If you sign for
a package as received in good condition, the freight
company will not accept responsibility. If your shipment
arrives and appears damaged, most carriers will allow
you to sign as “box damaged, subject to inspection”.
Often times, the box may be damaged, but the product
is fine.
Hidden damage must be reported within 48 hours, excluding
Sunday. Please call us immediately as well as take
and email pictures of damage to sales@intlbilliards.com.
Because hidden damage is so rare, it will be resolved
on a case by case basis.
All information received by Intlbilliards.com will be kept confidential and
secure. Online credit card processing is done through Paypal ordering systems.
Your information will never be shared with anyone outside of the
Intlbilliards.com company, and your information will never be or used for
purposes other than processing orders.
We charge shipping and handling by weight of the products
and the distance that they will be traveling in the
United States. We ship using USPS and UPS. The shipping
cost will be added to your order total in the secure
shopping cart.
Orders take around 3-5 business days for delivery. They may take up to 12
business days for delivery. This is the case regardless of which shipping
method you have chosen. Some orders can be further delayed because some
products come from an outside source i.e. out of town, out of state, or out of
the country! If your order has been over two weeks please call 713-869-3237 or
email us at info@Intlbilliards.com
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